Frequently Asked Questions


Please confirm all purchases before you complete them as we are unable to provide refunds.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24-48 business hours.

A charge will immediately appear on your bank statement under the name "Sheridan".

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here. Please keep in mind, if you did not create your username, it defaults the first part of your email address before the @ symbol.

Online eBook Format

Our online reader provides a consistent design and experience across all browsers and devices, allowing you to focus on your eBook instead of learning the platform or downloading software.

  • Fast, easy navigation
  • Linked Table of Contents and bookmarking
  • In-text and marginal note taking
  • Highlighting of text, graphs, and images
  • Keyword search within text and notes
  • Note and bookmark organizer
  • Built-in dictionary
  • Offline access

Click and hold down the left mouse button, then drag the pointer over the word(s) you would like to highlight or annotate. To delete a highlight or note, click on the annotation you would like to delete and select the trash can icon.

No, you can only view your content on one device at a time because this file type is protected.

Our online reader allows you to access your materials on any Internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is available, but no downloads are required!

YES, our eReader offers an offline function where users can select a page range to cache within their browser for when wifi is not available for up to 10 days at a time. 100% of the eBook can be read offline. This is not a downloadable eBook.

Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality. For the best results, please use Chrome.

Step 1: Log in and navigate to your My eLibrary to select the eBook you would like to view in Offline mode. Select ‘Read Now’ to open your eBook.

Step 2: Select ‘Offline’ from the main menu.

Step 3: Select the content you want to access offline.

Step 4: Select Download Now.

Step 5: Copy and paste the link into a new tab or refresh the page to enable offline mode.

Step 6: Bookmark the page to be used at a later date offline. Note: the offiline pages are only available for 10 days at a time.

No, printing of our eBooks is not allowed.

Please use our Contact Us form or the form in the Online eBook for all technical-related questions. A representative will respond to your question within 24-48 business hours.

Intro to eBooks

The term eBook refers to an electronic version of a printed book. 

Online eBook: Our Online eBook option allows you to access your content anywhere, anytime, and on all of your favorite devices, with no software to download! Our browser-based eReader means that you can access your eBook on any Internet-enabled device by simply clicking "Read now" from your My eLibrary. Once you have access to the eBook, you may choose to read it offline for ten days at a time.

See the Online eBook section on the FAQ tab for additional information.